Shipping & Returns
Shipping Policy
UK Shipping (Prints)
Shipping within the UK is included in the price of all print orders.
Prints are dispatched using a reliable service. Tracked services may be requested by the client.
International Shipping (Prints)
International shipping for prints is available by individual quote.
You will receive a shipping estimate before confirming your order.
Any import duties, taxes, or customs fees are the responsibility of the buyer.
Original Artworks
Shipping for original artworks is arranged by individual quote to ensure the safest and most appropriate method for the piece.
Quotes will include packaging, courier fees, and where requested optional insurance.
Client‑Arranged Shipping
If preferred, clients may arrange their own courier or method of transport.
Once the artwork has been collected, responsibility for the piece transfers to the client or their chosen courier.
Packaging
All artworks and prints are packaged securely to professional standards to ensure safe transit.
Where possible, environmentally responsible materials are used.
Insurance
Insurance is not included unless specifically requested.
If you would like your shipment insured, please request this at the time of purchase so a quote can be provided. Insurance is recommended when purchasing works of financial value, or original works which are ireeplaceable.
Risk, Loss & Liability
All artworks and prints are checked and photographed before dispatch.
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Risk of loss or damage transfers to the buyer once the order has been dispatched or collected.
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The artist is not liable for delays, damage, or loss caused by third‑party couriers.
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Any claims for transit damage must be made directly with the courier.
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If the buyer arranges their own courier, responsibility transfers at the point of collection.
Return & Exchange Policy
Original Artworks
Due to the unique and one‑of‑a‑kind nature of original artworks, all sales of original pieces are final.
Returns, exchanges, or refunds are not accepted unless the artwork arrives faulty or not as described, in line with UK consumer law.
Damage caused in transit is managed under the shippings policy, and where applicable transit insurance.
Prints
Prints are made to order. For this reason, returns or exchanges are not accepted unless the item arrives damaged or incorrect.
Damage caused in transit is managed under the shippings policy, and where applicable transit insurance.
If there is an issue with your order, please contact me within 7 days of delivery with photographs of the packaging and the item so I can assess the situation.
Damaged Items
All artworks and prints are checked and photographed before dispatch.
If your order arrives damaged:
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Please notify me within 7 days
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Include clear photos of the damage and the packaging
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I will advise on next steps based on whether the shipment was insured
If the parcel was insured, I will support you in making a claim with the courier.
If the parcel was not insured, responsibility for loss or damage rests with the buyer once the item has been dispatched or collected (as stated in the Shipping Policy).
Client‑Arranged Couriers
If you choose to arrange your own courier, all responsibility transfers to you at the point of collection.
No returns, refunds, or compensation can be offered for damage or loss caused by a client‑arranged courier.
Colour & Display
Please note that colours may vary slightly between screens and real life. This is not considered a fault and does not qualify for a return or refund. It is recommended that video footage of original works is requested prior to purchase if buyers would like to be certain works are as imaged.
Change of Mind
As a small independent artist, I am unable to accept returns or offer refunds for change‑of‑mind purchases.